Sometimes there are calls we receive before family members do. Often, we are the call following a fairly life changing medical appointment. The instant grief sets in and panic about the future and finances, what needs to happen, what are the steps, who does what. Doctors manage treatment plans, and we are managing life plans.
Processing claims for clients we have established a wealth protection (insurance) strategy for is unfortunately something we are well versed in. During a difficult time, your adviser should be your number one advocate for removing any unnecessary pressures or complexities.
Last year I worked with a lovely couple after taking over from a retired adviser. During our meetings they informed me they had cancelled their insurance as it became too expensive and when she had needed to claim on her Income Protection cover, the previous adviser had directed her to the insurer directly and she had to self-manage her claim. Notably, I was shocked at this conduct and explained best practice and the fact that in event of claim, this is something we would indeed be in control of.
After having their new holistic plan in place for not even a year, I received a devastating call. My client had received a shocking diagnosis and they needed to know what to do next.
In a nutshell all claims and updated advice was processed within a few short weeks. Our clients could focus on enjoying the time they have left together and with their family without the burden of financial stress and worry.
The words we received from these clients are ones I will carry for a long time. They are so grateful for the advice, the education process, and that they trusted enough to act in the way that was recommended.